Frequently asked questions

Yes. We match you with one regular cleaner. If they’re ever off, we send a briefed replacement and let you know in advance.

No. Many customers give us a key or a key safe code. Keys are coded and stored securely.

No long contracts. You can pause, change or cancel your regular clean with 48 hours’ notice.

Yes, we bring everything we need, including professional vacuums and eco-friendly products. If you’d prefer us to use your own products, just let us know.

Weekly suits busy families, homes with pets and anyone who likes things consistently tidy. Fortnightly works well for smaller homes and people who keep on top of daily tidying. Monthly visits are possible, but each one then becomes closer to a deep clean.

Most visits take 2–4 hours, depending on the size of your home, the number of bathrooms and any pets. We’ll suggest a visit length when we quote, and the first visit often takes a little longer.

A quick tidy of surfaces and floors helps, because your cleaner can then spend their time cleaning rather than moving clutter.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

Most 3-bedroom homes take a team of two around 5–6 hours. We’ll give you an estimate when you book.

A regular clean maintains your home. A deep clean goes further: inside cupboards, behind and under furniture, descaling, skirting boards, doors and light fittings.

No. Lots of customers leave a key. We’ll message you when we arrive and when we finish.

Yes, we bring everything we need, including professional vacuums and eco-friendly products. If you’d prefer us to use your own products, just let us know.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

We can often fit you in within 2–3 days, and sometimes the next day. Weekends are available.

Yes. Tell us your priorities when you book and we’ll focus on those first.

Yes, we bring everything we need, including professional vacuums and eco-friendly products. If you’d prefer us to use your own products, just let us know.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

A single oven usually takes 1.5–2 hours and a double oven 2.5–3 hours. Range cookers take around 3–4 hours, and adding the hob or extractor adds about 30 minutes each. Heavy carbon build-up adds time, so we’ll confirm an estimate when you book.

Yes. Our products are non-caustic and fume-free, so your oven is ready to use when we leave.

Yes. AGAs need to be switched off the night before so they’re cool when we arrive.

We protect the floor and worktops, then take out the racks, trays and fan cover and soak them in the heated dip tank in our van. While they soak, we clean the inside of the oven by hand, take the door apart to clean between the glass panels, and clean the seals, knobs and handles. Everything is rinsed, refitted and checked before we leave.

Avoid using the oven for a few hours beforehand so it’s cool when we arrive, and take out any pans, trays or food stored in it or in the drawer underneath. It helps to tell us the make and model when you book, along with anything that isn’t working properly, such as a loose door or a faulty light.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

Usually 4–6 hours, depending on the carpet and ventilation.

We remove most stains, but some (like bleach, dye or burns) are permanent. We’ll be honest about what’s achievable before we start.

Yes. We use pet-safe and child-safe solutions.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

We can’t control the whole deposit — it can be affected by damage or rent arrears — but we guarantee the cleaning. If any cleaning items appear on the check-out report within 72 hours, we’ll return and fix them free.

Ideally, yes. An empty property lets us clean inside every cupboard and behind furniture. If items are still there, let us know when you book.

Yes. We follow agent and inventory checklists and can invoice agents or landlords directly.

A 2-bedroom flat typically takes a team of two around 4–5 hours. Larger homes take longer.

Yes, we bring everything we need, including professional vacuums and eco-friendly products. If you’d prefer us to use your own products, just let us know.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Usually, yes. Book as early as you can, and we can collect keys from the agent if you arrange it.

It’s very similar — a full top-to-bottom clean of an empty property — but focused on getting the home ready for you rather than for an inventory check.

Yes, we bring everything we need, including professional vacuums and eco-friendly products. If you’d prefer us to use your own products, just let us know.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

Once all trades have finished, including painting and flooring. Dust settles for a few days after work stops, so some customers book a second light clean.

Yes. We offer handover and sparkle cleans for builders and developers, with invoicing on account.

Most homes take a day. A single room after decorating can often be done in a few hours, while a whole-house refurbishment may need a team for a full day or more. Photos of the work help us give you an accurate estimate.

They overlap, but an after builders clean also deals with construction dust, paint splashes, plaster marks, adhesive and protective films, which a normal deep clean doesn’t cover.

Construction dust is very fine and keeps drifting down from ledges, light fittings and vents for several days. A light follow-up clean about a week later usually deals with it.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Tell us within 72 hours and we’ll come back and re-clean anything that isn’t right, free of charge. That’s our re-clean guarantee.

Yes. We can supply, launder and change linen and towels, or use your own.

Yes. Saturday changeovers are our busiest day, so please book early in peak season.

Yes. You get a photo report after every changeover, including anything broken or missing.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

You get a time-stamped photo report after every visit and a signed log on site if you’d like one.

Yes. We flag things like broken lights, damage or fly-tipping in each report.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Yes. Most offices are cleaned early mornings or evenings, and we can hold keys and alarm codes securely.

We offer rolling monthly contracts with 30 days’ notice.

Yes. We provide risk assessments, method statements, COSHH data sheets and insurance certificates.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.

Retail, healthcare, education, leisure, hospitality and light industrial sites. If you’re not sure, ask — we’ll tell you honestly if we’re the right fit.

Yes. We schedule around your opening hours.

Yes. RAMS, COSHH data sheets, insurance certificates and cleaning logs are all included.

Yes. Every cleaner is DBS-checked, trained in-house and covered by our public liability insurance.